What a business AI assistant should and should not do
A useful assistant answers from approved company content. It should share verified contact and service details and avoid guessing about prices or promises your team has not made.
The best setups capture the lead, pass it to your CRM and let a person take over at the right moment. Customers get fast answers, and your team keeps the relationship.
Review conversations every week. Gaps in answers show you which content to add next.